James N. Jones

2718 Sam Houston

Garland, TX 75044

Phone 469.734.4397

E-mail: jones_james_n@yahoo.com

 

PROFESSIONAL PROFILE

Motivated Sales Associate with experience in customer service and managerial fields. Strengths include cold calling, closing sales with unsatisfied customers and quality control for small to medium size businesses.  Goals oriented, with the ability to multi task in a high paced environment and to excel in multiple areas of business.

SKILLS

 

MS Excel MS Power Point MS Word

Invoicing Shipping and Receiving Supervision

KEY ACCOMPLISHMENTS

• Helped an unsatisfied customer utilize his account features, saved the company a $60k annual processing account, saved customer $1,200 a month in fees and won new accounts with same customer worth over $1M in annual processing.

• Built a start up landscaping company and won 20 residential and one commercial account in less than 6 months with over $30K in sales.

• Persistence with an unlikely retail customer produced a $3,000 menswear sale.

EXPERIENCE

Microsoft              Las Colinas, Texas          2007 – 2008             

Tech Support Supervisor

Tier 3 Customer Service and Technical Support Supervisor for Microsoft Xbox Division

 

• Set up repairs for Xbox customers

• Resolve Escalated Supervisor calls from customers across the United States

• Provide telephone support for technical issues regarding the Xbox 360 console.

• Manage accounts and spreadsheets on a daily basis.

 

 

Crescent Processing              Dallas, Texas              2006 – 2007

Sales Administrator

Technical Sales Support and Sales Manager Support for Major Credit Card Processing Company.

• Assist with all technical and internet connection issues.

• Fix corrupt XML files that were uploaded from employee laptops using MD5 fingerprint.

• Provide telephone support to 300+ end users spread throughout the United States.

• Resolve 25-40 issues a day with a 5 minute average resolution time.

• Assist with MS Office and Windows XP questions.

• Accurately create and maintain inventory databases of materials in house using Microsoft Excel.

• Train and coach employees on technical service issues and one-stop issues.

• Confirm Sales and save existing accounts with unsatisfied customers.

• Audit applications before sending information to Underwriting.

• Build spreadsheets with sales information for Director of Sales and Recruiting.

• Train Independent Regional Managers on Sales Closing techniques to produce results in the field.

 

Fast Signs              Dallas, Texas              2005

Financial Administrative Assistant

Administrative Assistant to Accounting Department.

• Controlled Spreadsheets and Financial documents for company.

• Received shipments of materials and invoiced products to ship out to various locations.

• Created PowerPoint presentations for quarterly financial meetings.

Johnston and Murphy              Dallas, Texas              2004 – 2005

Sales Associate

Sales associate in upscale menswear retailer.  Position required outstanding professionalism and interpersonal skills.

Eagle Landscaping               Tulsa, Oklahoma              2003 - 2004

Principal/Project Manager             

Developed and delivered sales presentations for residential and commercial landscaping accounts.

• Responsible for accounting, customer information database, and managing production schedule.

• Marketed services and made cold calls to gain accounts

• Produced exceptional results for customers daily.

Eco-Tech              Rowlett, Texas              2000 - 2003

Supervisor

Mold Remediation Services for residential and commercial properties.

• Supervised employees to ensure work was done on a timely manner.

• Performed demolition services

• Verified quality of work performed to make sure environment was safe for customers.

EDUCATION

Collin County Community College              Plano, Texas              2004

Completed 15 hours towards Associates of Business Administration

Evangel University              Springfield, Missouri              2000 – 2001

Completed 27 hours towards Bachelor of Arts in Music

 

Canyon Creek Christian Academy              Richardson, Texas              1995 - 2000